Your Voice Agent
Donna — Your AI Voice Receptionist
Donna answers your phone 24/7, qualifies leads with natural conversation, books showings, and updates your CRM automatically. She knows your listings, your schedule, and BC real estate regulations — so callers get real answers, not a voicemail.
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Why realtors love this
24/7 call handling means you never miss a lead. Donna answers in under 2 seconds with a natural, conversational tone — not a robotic IVR menu. She greets callers by name when their number matches a CRM contact, references their showing history, and picks up where your last conversation left off.
Lead qualification happens during the call, not after. Donna asks about budget, timeline, pre-approval status, and preferred neighbourhoods — then scores the lead and creates a contact record in your CRM with all the details. Hot leads trigger an instant notification so you can call back within minutes.
Showing booking by voice. Callers can ask about a specific listing and Donna checks your Google Calendar availability in real time, proposes open time slots, and creates the showing request — all without you touching the app. The seller gets an SMS confirmation, and your calendar updates automatically.
Built-in safety guardrails prevent Donna from making promises, quoting specific prices without your approval, or providing legal advice. She handles sensitive topics like pricing and commission by offering to have you call back. Every conversation is logged with a full transcript for your records.
Process
How it works
A lead calls your number
Calls to your business line are routed to Donna. She answers with a personalized greeting using your name and brokerage. If the caller is already in your CRM, Donna pulls up their profile — recent showings, saved searches, and communication history — so the conversation feels personal from the first second.
Donna qualifies and assists
Using 46 built-in tools, Donna can look up listing details, check your calendar, search contacts, and answer questions about your active listings. She qualifies the lead by asking about their buying timeline, budget range, and preferred areas. The entire conversation flows naturally — no menus, no hold music.
Actions are taken automatically
Based on the conversation, Donna creates or updates CRM records, books showing appointments, sends follow-up SMS confirmations, and logs the call transcript. High-intent leads trigger a speed-to-lead alert so you can call back within 5 minutes — the window that converts 10x more leads.
You review and follow up
Every call appears in your activity feed with a summary, full transcript, lead score, and any actions Donna took. You see exactly what was discussed, what the caller needs, and what Donna committed to. One click to call them back with full context — no guessing, no re-asking questions.
FAQ
Common questions
Does Donna sound like a real person?+
What happens if Donna can't answer a question?+
Can Donna handle multiple calls at once?+
How does Donna learn about my listings and preferences?+
Is there a per-minute charge for Donna calls?+
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