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Your Voice Agent

Donna — Your AI Voice Receptionist

Donna answers your phone 24/7, qualifies leads with natural conversation, books showings, and updates your CRM automatically. She knows your listings, your schedule, and BC real estate regulations — so callers get real answers, not a voicemail.

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Benefits

Why realtors love this

24/7 call handling means you never miss a lead. Donna answers in under 2 seconds with a natural, conversational tone — not a robotic IVR menu. She greets callers by name when their number matches a CRM contact, references their showing history, and picks up where your last conversation left off.

Lead qualification happens during the call, not after. Donna asks about budget, timeline, pre-approval status, and preferred neighbourhoods — then scores the lead and creates a contact record in your CRM with all the details. Hot leads trigger an instant notification so you can call back within minutes.

Showing booking by voice. Callers can ask about a specific listing and Donna checks your Google Calendar availability in real time, proposes open time slots, and creates the showing request — all without you touching the app. The seller gets an SMS confirmation, and your calendar updates automatically.

Built-in safety guardrails prevent Donna from making promises, quoting specific prices without your approval, or providing legal advice. She handles sensitive topics like pricing and commission by offering to have you call back. Every conversation is logged with a full transcript for your records.

Process

How it works

1

A lead calls your number

Calls to your business line are routed to Donna. She answers with a personalized greeting using your name and brokerage. If the caller is already in your CRM, Donna pulls up their profile — recent showings, saved searches, and communication history — so the conversation feels personal from the first second.

2

Donna qualifies and assists

Using 46 built-in tools, Donna can look up listing details, check your calendar, search contacts, and answer questions about your active listings. She qualifies the lead by asking about their buying timeline, budget range, and preferred areas. The entire conversation flows naturally — no menus, no hold music.

3

Actions are taken automatically

Based on the conversation, Donna creates or updates CRM records, books showing appointments, sends follow-up SMS confirmations, and logs the call transcript. High-intent leads trigger a speed-to-lead alert so you can call back within 5 minutes — the window that converts 10x more leads.

4

You review and follow up

Every call appears in your activity feed with a summary, full transcript, lead score, and any actions Donna took. You see exactly what was discussed, what the caller needs, and what Donna committed to. One click to call them back with full context — no guessing, no re-asking questions.

FAQ

Common questions

Does Donna sound like a real person?+
Donna uses advanced text-to-speech with natural pauses, intonation, and conversational fillers. Callers consistently report that the experience feels like speaking with a knowledgeable assistant rather than a bot. She adjusts her pace based on the caller and handles interruptions gracefully.
What happens if Donna can't answer a question?+
Donna is designed to gracefully hand off. If a question requires your personal judgment — like whether to accept an offer or negotiate price — she explains that she will have you call back shortly and flags the conversation as high-priority. She never guesses or makes commitments on your behalf.
Can Donna handle multiple calls at once?+
Yes. Unlike a human receptionist, Donna can handle simultaneous calls without putting anyone on hold. Each conversation is independent and has full access to your CRM data, calendar, and listings. During peak hours when you might get 5 calls in 10 minutes, every caller gets the same instant, attentive service.
How does Donna learn about my listings and preferences?+
Donna reads directly from your Magnate360 CRM data — active listings, contact records, calendar availability, and your voice profile settings. When you update a listing price, add a new contact, or change your availability, Donna knows immediately. No separate training or data upload required.
Is there a per-minute charge for Donna calls?+
Donna is included in the Professional and Studio plans with a generous monthly minute allocation. Usage beyond the allocation is billed at competitive per-minute rates. There are no setup fees, no per-call charges, and no contracts. You can monitor your usage from the Donna dashboard in real time.

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